Scotland - is that an underground station?

Today's Scottish Daily Mail ran a belter regarding call centres.

Man calls Network Rail to enquire about journey to Scotland and sleeper availability.

Problems encountered were:

1. Call centre employee in Mumbai didn't know where Scotland was. Passed call to Supervisor.
2. The Supervisor, equally stumped, uttered the phrase as per post header.
3. Supervisor asked what was wrong with caller's own slippers.

It will come as no surprise that the caller flew to Scotland!!

n.b. link has effing and blinding. Should guarantee folk go CLICK then!